UniDosh Privacy Policy

This policy was last updated on 04 November 2016.

We understand that your privacy is important to you. That’s why we are committed to safeguarding the privacy of all our users. Our Privacy Policy, which is set out below, explains how we will look after the information you provide to us, including your “personal data”, and what we will do with it. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Nothing in this Privacy Policy limits your legal rights in relation to your information.

 By “personal data”, essentially we mean any information about you that could beused to help identify you. This will include information such as your name, email address, telephone number and profile picture. You can find a definition of “personal data” in section 1 of the Data Protection Act 1998.

 By providing your information to us via the UniDosh application (UniDosh App) or our website at (UniDosh Website), you consent to our processing of your information in accordance with this PrivacyPolicy and our Terms of Service . If you do not agree to the terms set out in these terms and policies, please do not continue to use the UniDosh App or the UniDosh Website. You can find out how to delete information from your UniDosh account (UniDosh Account) and how to withdraw your consent to our collection and use of your information in clause 8 below.


1.1.1 UniBuyer: A student who clicks the ‘UniBuy’ button within the UniDosh App and/or a student who purchases services through the UniDosh App.

1.1.2 UniSeller: A student who clicks the ‘UniSell’ button within the UniDosh App and/or a student who sells services through the UniDosh App.

1.1.3 Users: UniBuyers and UniSellers and anyone who uses the UniDosh App or visits the UniDosh Website.

1.1.4 Post: a listing made by a UniSeller on the UniDosh App which describes the services they are willing to provide and the price, date and times they are willing to provide them at. 

1.1.5 Request: a request for services made by a UniBuyer to a UniSeller on the UniDosh App.

1.1.6 Profile: your personal profile which contains details such as your profile photograph and your name which can be viewed by anyone using the UniDosh App.

1.1.7 Service(s): any tasks, help, assistance, training or services that are offered by a UniSeller and/or requested by a UniBuyer, including but not limited to cleaning, maintenance, cooking, gardening, hairdressing, fitness, technology help, hair and beauty, tutoring and language assistance.


2.1 This policy (together with our terms of service as set out at (Terms of Service) applies to your use of:

2.1.1 The UniDosh App, once you have downloaded a copy of the UniDosh App onto your mobile telephone or handheld device (Device); and

2.1.2 The UniDosh Website. (together, the Platform).

2.2 For the purpose of the Data Protection Act 1998, the data controller is UniDosh Ltd., a limited company registered in the UK with
company number 9931345, a registered office at 3 Duchess Cresent, Stanmore, Middlesex, United Kingdom, HA7 3GH.


3.1 We will collect and process the following data about you:

3.2 We may receive personal contact details from you, such as your name, user name, telephone number, email address and other personal information including without limitation your gender, age, date of birth, country of residence and a profile when:

3.2.1 you register with the Platform, at which point you will be asked to provide a user name, your telephone number and other optional information including a profile photograph (Profile Content);

3.2.2 you update your settings and preferences in the UniDosh App;

3.2.3 you fill in any forms on the Platform;

3.2.4 make a Post, Request or confirm a booking;

3.2.5 you send or receive messages from another User (Message Content)

3.2.6  you respond to our direct marketing activities (by “direct marketing”, we mean the communication to you, by whatever means, of any advertising or marketing material, but excluding in-app advertising);

3.2.7 you correspond with us by post or email or via the UniDosh App;

3.2.8 you report a problem with the Platform or make a complaint about a third party’s Message Content or Profile Content, which we refer to collectively as User Content; or

3.2.9 you or your User Content is reported to us by another user of the Platform or a third party.

3.3 We may also automatically collect information about you and your device each time you visit the Platform, such as:

3.3.1 technical information, including the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device);

3.3.2 mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting or your IP address (Device Information);

3.3.3 information stored on your Device, including contact information and login information  (Content Information); and

3.3.4 details of your use of the UniDosh App or your visits to the UniDosh Website including, but not limited to traffic data, weblogs and other communication data and the resources that you access (Log Information).

3.3.5 Information we receive from other sources (Third Party Information). We may work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).

3.3.6 Unique application numbers: when you install or uninstall the UniDosh App or when it searches for automatic updates, its unique application number and information about your installation, for example, the type of operating system, may be sent to us.

3.4 Our Platform may only be used by those individuals who are at least 16 years old. We do not knowingly collect personal information from users who are under the age of 16. If you are under the age of 16, you are not permitted to use the Platform and are therefore requested not to use or register with the Platform or provide any personal information to the Platform. If you are the parent of a child under the age of 16 and you believe that your child has registered with us or is otherwise using our Platform, please contact us using the contact details below at clause 12 so that we may take steps to deactivate your child’s access to the Platform.


4.1 We may use information collected from you under clause 3 above, such as your Device Information, your Content Information and your Log Information, in the following ways:

4.1.1 to administer and process your registration, if you choose to register with the Platform;

4.1.2 to keep your UniDosh Account updated;

4.1.3 to display your Profile to other Users of the Platform;

4.1.4 to allow other Users to contact you via the UniDosh App;

4.1.5 to inform you when you have received a message from another User;

4.1.6 to inform you when a User has made a Request to book your Service;

4.1.7 to inform you when a User has marked the Service as complete;

4.1.8 to inform you of a review that has been left in relation to a Service you provided;

4.1.9 in order to collate an average rating for your Profile from reviews left from other Users;

4.1.10 to inform you of a complaint that has been made about you or to update you in relation to a complaint you have made;

4.1.11 to review any complaints made about you or to gather further information regarding a dispute;

4.1.12 to administer and maintain our records and systems;

4.1.13 to provide you with the information, products and services that you request from us;

4.1.14 to contact you for market research purposes or to notify you about changes to the Platform;

4.1.15 to improve the Platform and to ensure that content from the Platform is presented in the most effective manner for you and your computer or mobile device;

4.1.16 to help us in our efforts to keep the Platform safe and secure;

4.1.17 to verify your identity and to respond to any query that you may raise with us;

4.1.18 to fulfil any contractual obligations we have with you; and

4.1.19 to provide you with information about other goods and services that we offer that are similar or related to the Platform.

4.2 We treat all message content as private, but if it isthe subject of a complaint by you or another User, then we may review it in accordance with the complaints and investigation procedure set out in our Terms of Service .  Message Content is stored on the servers for the purposes of delivering messages to the relevant recipients and for restoring message histories in the event of technical problems. Message Content is stored and available to you for at least as long as you remain a registered user and thereafter will be deleted from our servers in accordance with our retention policy in clause 8.

4.3 We use your device ID to identify you if you re-install the UniDosh App on your mobile device after you have uninstalled it. We use information about your operating system to ensure that the correct push notification system is used when we send you push notifications (if you have
agreed to receive them). We also use information we collect about your mobile device and computer to assist us in providing an effective service on the UniDosh App and the UniDosh Website and to collect broad demographic information for aggregate use. You cannot be identified from this information.

4.4 We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.


5.1 We do not disclose your information to any third parties for direct marketing purposes without your permission. In particular, we do not disclose information about identifiable individuals to any advertisers. However, we may provide advertisers with anonymised aggregate information to help them reach the kind of audience they want to target. This is statistical data about our Users’ browsing actions and patterns, and does not identify any individual. For example, we may inform them that 1,000 women have clicked on their advertisement on any given day.

5.2 We may share your information with third party companies and organisations contracted to us to help supply, maintain or facilitate the Platform. These third parties may include without limitation IT support teams. Such third parties are under an obligation to use your information only in accordance with our instructions and for the purpose of complying with their obligations to us.

5.3 Your information may be used by us for the purpose of research and statistical analysis and internal customer service monitoring.

5.4 We may disclose information about you to any of our employees, officers, agents, suppliers or sub-contractors insofar as reasonably necessary for the purposes set out in this Privacy Policy. Such parties are under an obligation to use your information only in accordance with our instructions and for the purpose of complying with their obligations to us.

5.5 We may disclose your information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

5.6 We may disclose any of your information (including your identity, contact details, message content, reviews and activity on the Platform) to third parties if we are under a duty to do so in order to comply with any legal or regulatory obligation, for example, to law enforcement authorities or in response to a court order. We may disclose any of your information on the request of your or another User's University or college if reasonable to do so.  

5.7 We may disclose your information to third parties if we reasonably believe that disclosure of your information to third parties is necessary in order to enforce or apply any of our terms and conditions and other agreements; or to protect our rights, property or safety, or that of our users or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

5.8 If we refer any dispute between us to the ODR Platform http://ec.europa.eu/consumers/odr , and/or we agree to engage in any alternative dispute resolution (ADR) procedure with you through the ODR Platform, then to the extent that your personal data is relevant to the dispute we may disclose it to the European Commission, as operator of the ODR Platform, and to any ADR provider appointed to deal with the dispute.

5.9 We may disclose your information in the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets and their advisers. If our business is sold your details will be passed onto the new owners of the business.

5.10 The period of use of the information supplied by you will not be longer than we deem necessary, but may be unlimited. 


6.1 All information you provide to us is stored on our secure servers in the UK or European Economic Area.

6.2 Any payment transactions are carried out by Stripe and we do not store any financial information. If you choose to save your card details through Stripe , UniDosh will store an 'access token' which is linked to your payment method and will allow you to make further purchases without re-entering your card details.

6.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted; any transmission is at your own risk. Once we have received your information, we will use adequate procedures and security features to try to prevent unauthorised access.

6.4 We will collect and store personal data on your Device using application data caches and [browser web storage (including HTML 5) OR [ALTERNATIVE MECHANISMS]] and other technology.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at UniDosh Ltd, 3 Duchess Cresent, Stanmore, Middlesex, United Kingdom, HA7 3GH or help@unidosh.com.

8. deleting or amending information and withdrawing consent

8.1 Please be aware that simply uninstalling the UniDosh App from your mobile device will not delete your UniDosh Account. Your account will remain active until it is automatically terminated at the end of your course period.

8.2  If we delete your UniDosh Account, you will no longer have access to your UniDosh Account, your information will not be automatically deleted from the servers on which it is held. We will continue to hold such content and information as long as we are required to do so to comply with our obligations under domestic and/or international law which could be for at least one year after your UniDosh Account is deleted. In these circumstances, your information will continue to be stored in accordance with this Privacy Policy although we will only use it to the extent necessary to comply with our obligations under domestic and/or international law. 

8.3 If any of the information that you have provided to us changes, or if you simply wish to amend or delete such information from your UniDosh Account, the way that you do this will depend on the type of information concerned. If at any time you wish to amend or delete any of the optional Profile Content you have provided to us, such as your profile photograph, you can do so in the “Settings” menu within the UniDosh App.

8.4  Some information you provide to us, such as your email address, is mandatory, because we cannot provide the Service to you without it.

8.5  You can also withdraw your consent to our collection and use of your information at any time by contacting us using the contact details at clause 13 of this Privacy Policy. However, doing so will require us to delete your UniDosh Account and will mean that we are unable to use the Platform, including the ability to send and receive messages using the UniDosh App.


9.1 The Platform may, from time to time, contain links to and from the third party websites (including, but not limited to, websites on which the UniDosh App is advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

9.2  Stripe have their own privacy policy which can be found here https://stripe.com/gb/privacy. Please read this carefully and make sure you understand it.


10.1 The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or when you next start the UniDosh App or log onto the UniDosh Website. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Platform.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to UniDosh Ltd, 3 Duchess Cresent, Stanmore, Middlesex, United Kingdom, HA7 3GH or help@unidosh.com.

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